Terms of Service

1. Parties, acceptance and scope

These terms form the agreement between Oomi Clinic ([Full legal entity name and address — to be added before launch]), which provides the service, and you (the "user"), who uses it. Contact: hello@oomiclinic.com.

By downloading the Oomi Diet app, creating an account, or using the oomiclinic.com website, you confirm that you have read, understood and agree to be bound by these terms. If you do not accept them, you should not use the services.

• These terms cover the Oomi Diet mobile app, the oomiclinic.com website, and the Oomi Physio and Oomi Mind services to be offered in the future.
• Processing of your personal data is governed separately under the Privacy Policy and the KVKK information notice; these should be read together with these terms.
• Where additional terms apply to a specific feature, those additional terms also apply when you use that feature.

2. Service description

Oomi is a digital health and lifestyle platform that aims to bring nutrition, movement and the mind together into a single line of care. Currently only the Oomi Diet mobile app is active; it offers personalized nutrition and health coaching, plan generation, progress tracking and reminders.

The Oomi Physio and Oomi Mind services are coming soon / in a pre-launch stage and are not yet available. The oomiclinic.com website provides waitlist sign-up and a way to get in touch.

• The Oomi Diet app is distributed via Google Play and the App Store (package name com.oomi.diet, version 0.1.0).
• As the services are still in development, features may change, be added or be removed over time.
• The service is not guaranteed to be uninterrupted or error-free; temporary interruptions may occur for maintenance, updates and technical reasons.

3. Eligibility and age

Oomi is not intended for anyone under 18. To use the services you must be of legal age [age threshold to be confirmed before launch] or act with the consent of your legal guardian.

For users under 18, the app includes a parent/guardian consent flow; the relevant services should not be used without that consent.

• By creating an account, you confirm that you meet the age and eligibility requirements above.
• If a false age statement is detected, your account may be suspended or closed.
• When using the service under parent/guardian consent, the person giving consent is also responsible under these terms.

4. Account creation and security

Most services require you to create an account. You are responsible for ensuring that the information you provide is accurate, current and complete.

You are responsible for keeping your login credentials confidential and for all activity carried out through your account. If you notice any unauthorized access, notify us immediately at hello@oomiclinic.com.

• Your authentication token is stored securely on your device (expo-secure-store).
• You should not share your account with others or disclose your credentials to third parties.
• For security, we recommend using a strong password and keeping protections such as device lock enabled.

5. Health disclaimer (important)

Oomi is NOT a medical device; it does not diagnose, treat disease, or prescribe medication. The nutrition and health content provided by the app is for general information and lifestyle coaching purposes; it does NOT replace professional medical advice, diagnosis or treatment.

Where appropriate, Oomi performs screening and refers you to a health professional or physician. You should always make decisions about your health, your medications (for example GLP-1) or your medical condition in consultation with a qualified health professional.

• In an emergency or where there is a risk to life, call 112 immediately; do not use the app as an emergency aid.
• Respect your body's limits of pain and safety; if any exercise, nutrition or other suggestion causes discomfort, stop and seek professional support if needed.
• If you have an existing medical condition, are pregnant, have a chronic illness, or are taking medication, consult your physician before starting any plan.
• The user is responsible for the consequences of decisions made based on information in the app.

6. Subscriptions, fees and cancellation

Certain features of Oomi Diet may require a paid subscription. Purchases are made through the App Store or Google Play; payment, billing and pricing are handled through the store's systems linked to your account.

Oomi does not store your credit or payment card details; this information is processed only by the relevant store and payment providers.

• Subscriptions may auto-renew; if you do not cancel before the current period ends, the subscription renews on the same terms.
• You can manage and cancel your subscription from the subscription settings of your App Store or Google Play account.
• Refund requests are subject to the refund policies of the relevant store (App Store / Google Play); Oomi has no direct control over this.
• Your withdrawal and refund rights arising from consumer legislation are reserved.

7. User obligations and acceptable use

You agree to use the services only for lawful purposes and as permitted under these terms. You must refrain from conduct that would impair the integrity or security of the service or the experience of other users.

• Not using the services for unlawful, fraudulent, misleading purposes or in ways that infringe the rights of others.
• Not attempting to gain unauthorized access to the system, bypass security measures, or reverse-engineer the service.
• Not distributing malware, overloading the service with automated tools, or otherwise abusing the service.
• Not entering information belonging to another person without their consent, and providing accurate information.

8. Intellectual property rights

All intellectual property rights relating to the service — including the Oomi brand, logo, software, design, text, visuals and generated content — belong to Oomi Clinic or its licensors and are protected by applicable law.

Provided you comply with these terms, you are granted a limited, non-exclusive, non-transferable right to use the service for personal, non-commercial purposes.

• You may not copy, reproduce, distribute or create derivative works from Oomi content without express written permission.
• Data you upload or enter into the app (meal logs, notes, etc.) belongs to you; you grant us the consent needed to process it for the purpose of providing the service.
• Oomi trademarks and logos may not be used without permission.

9. Third-party services

The service relies on certain third-party services in order to operate. Use of these services is also subject to the respective provider's own terms and privacy policies.

Oomi is not responsible for the content, availability or policies of these third-party services; however, we take care to process your data within the scope of the necessary security measures and agreements.

• App stores: App Store and Google Play (distribution, payment and subscription management).
• AI processing: OpenAI (USA) — for coaching generation; direct identifiers are removed before submission.
• Infrastructure and notifications: Cloudflare R2 (image storage), PostgreSQL database, Supabase, APNs/FCM (push notifications) and the hosting provider, within the scope of the necessary agreements.
• Apple HealthKit / Android Health Connect: step and active-calorie data if you grant permission; this data is not used for advertising.

10. Disclaimer of warranties and limitation of liability

To the maximum extent permitted by applicable law, the services are provided "as is" and "as available." No express or implied warranty is given that the service will be uninterrupted, error-free or fully fit for a particular purpose.

To the extent permitted by law, Oomi shall not be liable for indirect, incidental, special or consequential damages. Nothing in these terms removes rights you have under consumer legislation that cannot be limited by contract.

• The health disclaimer (Section 5) is an integral part of this section.
• Your statutory rights and warranties as a consumer are reserved; these terms do not limit those rights.
• Oomi cannot be held liable for disruptions arising from force majeure (natural disaster, infrastructure outage, third-party service failures, etc.).

11. Account suspension and termination

If you breach these terms, abuse the service, or where required by a legal obligation, Oomi may temporarily suspend your access to your account or close your account.

You may also terminate this agreement at any time by deleting your account from within the app or by requesting deletion via hello@oomiclinic.com.

• When an account is deleted, the account and the associated personal/health records and images are deleted within a reasonable period (approximately 30 days) after the request, subject to legal retention obligations.
• Records subject to a legal retention obligation (for example invoice/payment records) may be retained as required by applicable law.
• Termination does not affect rights and obligations that arose before the date of termination.

12. Changes to these terms

We may update these terms from time to time. For material changes, we will try to notify you reasonably — through an in-app notice, email or the website — before they take effect.

Continuing to use the service after the changes take effect means you accept the updated terms. If you do not accept the new terms, you may stop using the service.

• The effective date of each version is shown in the "Last updated" information at the top of the page.
• You can keep track of version changes by reviewing this page regularly.

13. Governing law and dispute resolution

These terms are governed by and construed in accordance with the laws of the Republic of Türkiye.

The parties will first seek to resolve disputes in good faith and amicably. Where disputes cannot be resolved, your rights arising from consumer legislation are reserved when determining the competent authorities.

• As a consumer, your right to apply to the consumer arbitration committees or consumer courts, depending on the monetary thresholds, is reserved.
• This provision does not remove the mandatory rights you have under the consumer legislation of your place of residence.

14. Contact

You can contact us with any questions, requests and notices regarding these Terms of Service, the services or your rights.

Email: hello@oomiclinic.com · Web: oomiclinic.com · Data controller: Oomi Clinic ([Full legal entity name and address — to be added before launch]).